CUSTOMER CARE
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You can reach us by whatsapp at +91 8861597475 or by email at ssgapparel.store@gmail.com . Our customer care team will be happy to assist you with anything you need.
S H I P P I N G & D E L I V E R Y P O L I C Y
Thank you for choosing SSG Apparel! We are committed to providing you with a seamless shopping experience, including reliable and timely delivery of your purchases. Please read the following information to understand our shipping and delivery policies.
Shipping Locations: SSG Apparel currently ships to addresses within India.
Processing Time: Orders are typically processed within 2-7 business days after payment confirmation. During peak seasons or sales events, processing times may be slightly extended.
Shipping Costs: Shipping costs are calculated based on the weight of your order and the shipping method selected. The shipping cost will be displayed during the checkout process before you confirm your order.
Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment.
Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
Delays and Exceptions: While we strive to meet the estimated delivery times, external factors such as weather conditions, customs delays, or other unforeseen circumstances may cause delays. We appreciate your understanding in such situations.
Changes to this Policy: SSG Apparel reserves the right to update or modify this shipping and delivery policy at any time. Any changes will be effective immediately upon posting on our website.
REFUNDS & CANCELLATION POLICY
Order Cancellation:
Cancellation Period: You have the right to cancel your order within 24 hours of placing it. After this period, orders are processed and may not be eligible for cancellation.
Cancellation Procedure: To cancel an order, please contact our customer service team at ssgapparel.store@gmail.com or call +91 8861597475 with your order number and details. We will confirm the cancellation and process any applicable refunds.
Refunds:
Eligibility: Refunds are applicable under the following circumstances:
a. Cancellation within the allowed period.
b. Defective or damaged items upon receipt.
c. Incorrect items received.
Refund Process:
a. For cancellations, refunds will be processed within 2-7 business days from the cancellation date.
b. For defective or damaged items, please provide clear photos and details to our customer service team within 7 days of receiving the order.
c. Refunds will be issued to the original payment method.
Non-Refundable Items:
a. Customized or personalized items.
b. Items marked as non-refundable during the purchase.
Returns:
Return Authorization: Contact our customer service team to obtain authorization before returning any items.
Condition of Items: Returned items must be unused, in their original condition, and with all tags attached.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
Exchange:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.
Policy Changes:
SSG Apparel reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.
By making a purchase with SSG Apparel, you agree to and accept the terms of our Refunds and Cancellation Policy. If you have any questions or concerns, please do not hesitate to contact our customer service team.
TERMS & CONDITIONS
Welcome to SSG Apparel! Please read these terms and conditions carefully before using our website or making a purchase. By accessing or using our services, you agree to be bound by these terms and conditions.
1.Acceptance of Terms: By using the SSG Apparel website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
2.Product Information: We strive to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However, we cannot guarantee the absence of errors, inaccuracies, or omissions.
3.Order Placement: By placing an order with SSG Apparel, you confirm that you are at least 18 years old or have obtained parental/guardian consent. You also agree to provide accurate and complete information during the ordering process.
4.Payment and Pricing: All prices on our website are in Rupees, and payments are accepted through cash on delivery & other online modes. SSG Apparel reserves the right to change prices, products, and promotions at any time without prior notice.
5.Shipping and Delivery: We aim to process and ship orders promptly. However, delivery times may vary based on your location. SSG Apparel is not responsible for delays caused by third-party shipping carriers or unforeseen circumstances.
6.Returns and Exchanges: Please review our Returns and Exchanges Policy for information on returning or exchanging products. SSG Apparel reserves the right to refuse returns that do not comply with our policy.
7.Intellectual Property: All content on the SSG Apparel website, including logos, images, and text, is the property of SSG Apparel and is protected by intellectual property laws. Any unauthorized use or reproduction is strictly prohibited.
8.Privacy Policy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
9.Limitation of Liability: SSG Apparel shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of our products or website.
10.Governing Law: These terms and conditions are governed by the laws of govt of India. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in India.
11.Changes to Terms: SSG Apparel reserves the right to modify, update, or revise these terms and conditions at any time. Please check this page periodically for changes.
If you have any questions or concerns about these terms and conditions, please contact us at ssgapparel.store@gmail.com
Thank you for choosing SSG Apparel!
P R I V A C Y P O L I C Y
SSG Apparel values the privacy of our customers and is committed to protecting their personal information. This Privacy Policy outlines how SSG Apparel collects, uses, discloses, and safeguards your information when you visit our website, use our services, or interact with us. By accessing our website or using our services, you consent to the practices described in this Privacy Policy.
Information We Collect: We collect various types of information to provide and improve our services. This may include:
Personal Information:
Contact information (name, address, email, phone number).
Account credentials (username, password).
Payment details (credit card information, billing address).
Non-Personal Information:
Log data (IP address, browser type, pages visited).
Device information (device type, operating system).
Cookies and similar technologies.
How We Use Your Information: SSG Apparel uses your information for the following purposes:
Providing Services:
Processing and fulfilling orders.
Managing your account and preferences.
Providing customer support.
Marketing and Communications:
Sending promotional materials and newsletters.
Notifying you of special offers and discounts.
Analytics and Improvement:
Analysing user behaviour to improve our website and services.
Customizing your experience based on preferences and browsing habits.
Legal Compliance:
Complying with applicable laws and regulations.
Responding to legal requests and preventing fraud.
Information Sharing: SSG Apparel may share your information with third parties in the following circumstances:
Service Providers:
Engaging third-party service providers to assist with business operations.
Legal Requirements:
Complying with legal obligations and responding to law enforcement requests.
Business Transactions:
In the event of a merger, acquisition, or sale of assets, your information may be transferred.
Your Choices: You have the right to:
Access and Update:
Access and update your personal information through your account settings.
Opt-Out:
Opt-out of receiving marketing communications.
Cookies:
Manage cookie preferences through browser settings.
Security: SSG Apparel employs industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.
Changes to this Privacy Policy: SSG Apparel may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we encourage you to review the policy periodically.